FAQ

When will a specific item be restocked?

We get emails from customers requesting restock information, but we usually don’t have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. If you would like to be notified when an item is restocked, you may visit a sold-out product and request to be notified when an item is back in stock via email by completing the “Email Me When Available” form.

How can I contact Fabby Glamtique?

We respond to our emails within 24 hours. You can check on our contact page for more information. Keep in mind we are not open on weekends and any emails sent during the weekend will be answered on during business days.

What is your return policy?

As with any shopping experience, there are terms and conditions that apply to transactions at Fabby Glamtique. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Fabby Glamtique, you agree to the terms set forth below along with Policy. If there’s something wrong with the item you bought, or if you are not happy with it, you have two weeks to return your item starting from the date it was delivered to you. All qualified returns will be issued a store credit coupon code which will expire 30 days from the date it was originally issued. If you would like to return a product, the only way would be if you follow the guidelines as followed.

I received an item and it’s damaged

Although this is something that rarely occurs, in the event that you do receive something damaged, please contact us immediately within 24 hours  so our customer service team can help you get that resolved as soon as possible! Your satisfaction is important to us so we will do whatever we can to assist. Please do not send any item back that is damaged as we will not accept it without prior notification.

I need to send an item back for store credit or an exchange. How do I do this?

Merchandise purchased online must be mailed back to our address. Customers are responsible for return shipping costs. Packages must be mailed back via UPS, USPS, DHL, FEDEX, or any major shipping company. We do not accept packages in person in our facilities. Please do not bring your package in person as it will not be accepted.

I need help with sizing. Do you have a size chart?

Yes! We do have a size chart. It can be found by following the link below: https://fabbyglamtique.me/pages/size-guide

Note: Models wear small clothes unless specified in the description. If an item runs small or big it will be listed on that item description.

Why am I being charged Sales Tax on an online order?

In 2021 many states across the nation passed laws requiring online retailers to collect sales tax. We are expected to comply with these laws and collect the appropriate tax for each state the order is purchased from even if we do not have a physical storefront in that state.

I want to pick up my items in store. How can I do that?

Our store is currently closed, but we do plan on reopening in the future in another location. We do offer Local SAME DAY Iowa Des Moines Delivery if you are in a 5-10 miles radius from our fulfillment center (this is calculated by your address at checkout). You must place your order by 12:30 Pm EST time and select local delivery at checkout. It will be delivered by 6 pm approx.

How many times can coupons be used?

 All sales will always exclude items which are already on sale and will also exclude Glam Collection items. Sale codes must be applied at checkout to be valid and cannot be applied after a purchase has been made. If a sale code is automatic, order must be placed while code is active on the site and cannot be applied to an order placed after the code expires. Discounts cannot be applied to previous orders. Offers cannot be combined. Fabby Glamtique Boutique reserves the right to cancel or alter any sale without prior notice.

Got more questions, you can email us with your questions and concerns @ chat-us@fabbyglamtique.me