Frequently Asked Questions

Do you have a coupon I can use?

Yes! Use code SW-D8RE4VPM9IMC72TD16NG at checkout for 15% off. This public offer is available once per customer, with no minimum purchase required. The offer ends May 31, 2027, at 11:00 a.m. Central Time.

Are VIP-only coupons available to everyone?

No. Coupons designated for VIP subscribers are reserved for eligible VIP subscribers. The public 15% offer above is separate from VIP-only offers.

How do I apply my coupon?

Enter your discount code at checkout before completing your purchase. Review the discount shown before paying.

Can I ask a question before buying?

Yes! Open our website chat to ask about products or current offers. If the assistant cannot confirm an answer, you can request help from our store team.

What shipping options are available?

We offer Standard, Express, and Overnight Shipping. Available options, fees, and estimated delivery dates depend on your location and order details and are shown at checkout.

Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number.

When will my pre-order ship?

Pre-order items are reserved before they are ready to ship. Estimated shipping dates may change because of supplier availability. Ask our store team about the specific item before ordering if you need it for an event. We send tracking details when your order ships.

How do I choose my size?

Use our Women's Size Guide and compare your bust, waist, and hip measurements. Measure your bust at its fullest point while wearing a non-padded bra, your waist at its narrowest point, and your hips at their fullest point with your feet together. Our guide recommends sizing up when between sizes and notes that Ankara fabric styles may run slightly smaller. If you need help with a particular item, ask us before ordering.

How can I contact customer support?

Email chat-us@fabbyglamtique.me or ask for our store team in website chat.

How do I request a return?

Return requests must be submitted within 3 calendar days of receiving the item. If the request deadline falls on a weekend or holiday, it extends to the next business day. Contact customer support for approval and a return address before sending anything back. Once approved, the return must arrive at the provided return address within 7 calendar days after the return-request window ends. If the arrival deadline falls on a weekend or holiday, it extends to the next business day.

For ordinary returns, items must be unused, unworn, unwashed, and in their original condition with all tags attached and original packaging. A receipt or proof of purchase is required.

Which items cannot be returned?

Our policy excludes ordinary returns or exchanges for worn, used, or washed items; items without tags or original packaging; clearance or final-sale items; swimwear, including matching sets or co-ords; intimate apparel and other items restricted for health or sanitary reasons; all accessories, including earrings and select body jewelry; tights; fashion face covers; fashion or styling body tape and adhesive bras; and gift cards. The separate process for incorrectly shipped items or confirmed damage on arrival still applies.

Are there return shipping costs or restocking fees?

Customers pay ordinary return shipping, including when the original order shipped free. Original outbound shipping charges are not refundable for ordinary returns. Use a trackable shipping method. No restocking fee applies to regular-item returns. Approved pre-order returns have a 20% restocking fee based on the amount paid for the returned pre-order item after discounts, not the whole order. No restocking fee applies to incorrectly shipped items or confirmed damage on arrival.

When will I receive my refund?

Approved returns are refunded to the original payment method. We inspect returned items and issue approved refunds within 5 business days of receiving the return. Your bank or payment provider may require additional time to post the refund.

Can I exchange an item?

For ordinary returns, return an eligible item and place a new order for a different size or item. We do not offer direct exchanges for ordinary returns. Incorrectly shipped items or confirmed damage on arrival have separate replacement options.

What if my item arrives damaged or incorrect?

Contact customer support within 3 calendar days of delivery with photos of the item and packaging. If the reporting deadline falls on a weekend or holiday, it extends to the next business day. Retain the item and packaging and wait for instructions before returning anything. For incorrectly shipped items or confirmed damage on arrival, you may choose a refund to your original payment method or a replacement. We cover required return shipping and replacement shipping, with no restocking fee, including pre-orders. If we shipped an incorrect item and the whole order is returned for a refund, we also refund the original outbound shipping charge.

Can I cancel a regular order?

For Standard and Express Shipping orders, you may request cancellation within 24 hours of placing your order. After that window, processing may have started and cancellation may not be possible. Once an order has shipped, cancellations, modifications, and address changes are not allowed. Contact customer support as soon as possible with your order number. Approved cancellations are refunded to the original payment method; your bank or payment provider may need additional time to post the refund.

Can I cancel a pre-order?

You may request cancellation within 24 hours of placing a pre-order. After that window, supplier processing may have started and cancellation may no longer be possible. Once a pre-order ships, cancellation, modification, and address changes are not allowed. Contact customer support as soon as possible with your order number. Approved cancellations are refunded to the original payment method; your bank or payment provider may need additional time to post the refund.