Refund policy

At Fabby Glamtique, customer satisfaction is important to us. Please review our return policy before making a purchase.

European Union orders through Managed Markets

Managed Markets automatically applies compliant cancellation and return policies to orders from customers in the European Union. Managed Markets doesn't support product-level exemptions from the EU right of withdrawal. All Managed Markets orders into the EU are subject to the same cancellation and return policies.

Returns

Return requests must be submitted within 3 calendar days of receiving the item. If the last day of the return-request window falls on a weekend or holiday, the deadline extends to the next business day. Once approved, the return must arrive at the return address provided by Fabby Glamtique within 7 calendar days after the return-request window ends. If the return-arrival deadline falls on a weekend or holiday, it extends to the next business day. Fabby Glamtique reviews requests and processes returns Monday through Friday, excluding holidays.

For hygiene and safety reasons, certain items such as hair products, beauty products, or intimate items are not eligible for return.

Refunds

All approved returns will be refunded to the original payment method. We will inspect returned items and issue approved refunds within 5 business days of receiving the return. Your bank or payment provider may require additional time to post the refund.

No restocking fee applies to regular-item returns. A 20% restocking fee applies to approved pre-order returns, calculated on the amount paid for the returned pre-order item after discounts, not the whole order, and deducted from that item's refund. No restocking fee applies to incorrectly shipped items or confirmed damage on arrival.

If an item purchased is out of stock and your order is canceled, we will notify you by email and issue a refund to your original payment method. Please allow additional time for your bank or payment provider to process and post your refund.

Return Shipping

Approved returns must be postmarked and sent to the return address provided by Fabby Glamtique. Please do not send any item back until customer support approves the return and provides the return address.

Customers are responsible for ordinary return shipping. Fabby Glamtique covers any required return shipping and replacement shipping for incorrectly shipped items or confirmed damage on arrival, including pre-orders. Original outbound shipping charges are not refundable for ordinary returns. If Fabby Glamtique shipped an incorrect item and the whole order is returned for a refund, we will also refund the original outbound shipping charge.

For ordinary returns, customers must pay return shipping even if the original order qualified for free shipping.

Damaged or Incorrect Items

If you receive an incorrect item or an item arrives damaged, please contact us within 3 calendar days of delivery with photos of the item and packaging. If the reporting deadline falls on a weekend or holiday, it extends to the next business day. Retain the item and packaging for review and wait for our instructions before sending anything back. For incorrectly shipped items or confirmed damage on arrival, you may choose a refund to your original payment method or a replacement. Fabby Glamtique covers any required return shipping and replacement shipping, with no restocking fee, including for pre-orders. We may resolve claims for inexpensive accessories without requiring a physical return.

Non-Returnable Items

The following items are not eligible for ordinary returns. The incorrect-item and confirmed damage-on-arrival processes above still apply:

  • Worn or used items

  • Items without tags

  • Clearance or final sale items

  • Earrings

  • Tights

  • Swimwear, including swimwear listed as matching sets or co-ords

  • Fashion face covers

  • Fashion or styling body tape

  • Adhesive bras

  • Select body jewelry

IMPORTANT NOTE!

  • Swimwear, intimate apparel, and all accessories are final sale and are not eligible for ordinary returns or exchanges. The incorrect-item and confirmed damage-on-arrival processes above still apply.

  • Unfortunately, we cannot accept returns on gift cards.

  • Exchanges
    For a different size or item, request a return for an eligible item and place a new order. We do not offer direct exchanges for ordinary returns. Replacement options for incorrectly shipped items or confirmed damage on arrival are described above.

  • As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us

For return requests, please contact Fabby Glamtique customer support @ chat-us@fabbyglamtique.me before sending any item back.