How to Request a Return

We're sorry to hear you'd like to make a return. You can submit a return request directly from your account. Sign in and select the order you'd like to return.

Submit a Return Request

Return Instructions

• Submit your return request within 3 calendar days of receiving the item. If the request deadline falls on a weekend or holiday, it extends to the next business day.
• Contact chat-us@fabbyglamtique.me for approval and the return address before sending anything back. Include your order number and the item you wish to return.
• Once approved, your return must arrive at the provided address within 7 calendar days after the return-request window ends. If the arrival deadline falls on a weekend or holiday, it extends to the next business day.
• For ordinary returns, items must be unused, unworn, unwashed, and in their original condition with all tags and original packaging. Include your receipt or proof of purchase.
• Customers pay ordinary return shipping, including when the original order qualified for free shipping. Original outbound shipping charges are not refundable for ordinary returns.
• Approved returns are refunded to the original payment method. We inspect returned items and issue approved refunds within 5 business days of receiving the return. Your bank or payment provider may require additional time to post the refund.
• No restocking fee applies to regular-item returns. Approved pre-order returns have a 20% restocking fee calculated on the amount paid for the returned pre-order item after discounts, not the whole order. This fee is deducted from that item's refund. No restocking fee applies to incorrectly shipped items or confirmed damage on arrival.
• For a different size or item, return an eligible item and place a new order. We do not offer direct exchanges for ordinary returns.
• Clearance, final-sale, swimwear (including swimwear listed as matching sets or co-ords), intimate apparel, all accessories, earrings, tights, fashion face covers, fashion or styling body tape, adhesive bras, select body jewelry, and gift cards are not eligible for ordinary returns or exchanges. The incorrect-item and confirmed damage-on-arrival process below still applies.

Incorrect Items or Damage on Arrival

Contact us within 3 calendar days of delivery with photos of the item and packaging. If the reporting deadline falls on a weekend or holiday, it extends to the next business day. Retain the item and packaging for review and wait for our instructions.

For incorrectly shipped items or confirmed damage on arrival, you may choose a refund to your original payment method or a replacement. Fabby Glamtique covers required return shipping and replacement shipping with no restocking fee, including for pre-orders. We may resolve claims for inexpensive accessories without requiring a physical return. If we shipped an incorrect item and the whole order is returned for a refund, we also refund the original outbound shipping charge.

We review requests and process returns Monday through Friday, excluding holidays. Once your return is approved, we will send authorization and further instructions.